Shipping & Returns
Shipping to South Africa
Due to experiencing a 100% theft/loss rate for packages shipped to South Africa, we will no longer ship to addresses within the country. We apologize for any inconvenience.
Please allow 7-10 days for orders to be shipped. Once shipped, orders being sent within the U.S. will take 1-3 days for delivery and up to 4 weeks for shipments outside the U.S. Please note that these times may be extended during months we are holding events, as the events limit our availability to pack and ship your order due to our small team size. Your patience is appreciated.
Black Friday Orders can take up to 20 business days to ship, depending on number of orders received and our ability to package them. We appreciate your patience while we work to fulfill these special orders.
All orders are packed and clearly labelled as coming from Bashar Communications. Most all products are packaged in small boxes, with the exception of some items fitting into a bubble-padded envelope. Crystals are wraped in bubble-wrap to provide secure cushioning during transit. Packages do not require signature at the time of delivery.
To check the status of your order, please follow the link in your order confirmation email or contact us for assistance. For international orders which have already cleared customs, please check your tracking number with the Post Office for delivery status.
Damaged or Malfunctioning Item Received
When we occasionally get faulty items, we work hard to resolve the matter quickly. Before we replace the item, please check your computer to be sure that your software has been updated and you are able to play other discs in your player. We are finding that outdated programs and devices that require cleaning are a common reason for our items not working in computer drives.
If that is not the case, or doesn't resolve the problem, please contact us or assistance. We will ship you a replacement immediately.
Prior to shipment, we will refund your entire order upon cancellation. Please contact us and we will do our best to stop the shipment. We cannot refund any returned order until it is received by us. We can then refund the total amount of all items ordered minus the shipping and insurance fees we incurred at the time of shipping. Thank you for your understanding.
In the event that your order is returned to us, we will contact you to arrange re-shipment. We can either re-send with an additional postage fee, or cancel the order and issue a refund minus our costs. Please see Refunds above for details.
If you order does not arrive as expected, please contact us and we will do our best to assist, however once an order leaves the U.S. we are unable to track it. In our experience customs may take 2-4 weeks to process a shipment. If your order was not insured, we will give work with you to decide if you wish to re-ship or request a refund. If your order was insured, see below.
Contact Crystals are shipped insured, so we may open an insurance claim, if appropriate, and begin the process to either reship your order or issue you a refund once the claim has been approved. Please see the Refunds section for details.