Shipping & Returns
Shipping to South Africa
We are now experiencing a 100% theft/loss rate for packages shipped to South Africa. In order to protect our customers, we will no longer ship to addresses within the country. We apologize for any inconvenience.
Please allow 7-10 days for shipping of orders within the U.S. and up to 4 weeks for shipments outside the U.S. Please note that these times may be extended during months we are holding events as the events limit our availability to pack and ship your order due to our small team size. Your patience is appreciated.
All orders are packed and clearly labelled as coming from Bashar Communications. Most all products are packaged in small boxes, with the exception of some items fitting into a bubble-padded envelope. Crystals are wraped in bubble-wrap to provide secure cushioning during transit. Packages do not require signature at the time of delivery.
To check the status of your order, please follow the link in your Order Confirmation email or email us at 'firstname.lastname@example.org'. For international orders which have already cleared Customs, please take your Tracking Number to your local post office to see if they can provide you with a status.
Status of Pre-ordered Discs
Please allow approximately 8 weeks after the event for us to begin releasing the event discs. To check the status of the event discs, you can visit the product page here in our store. There you will see if we are still in pre-order status or if the discs have been released.
Damaged or Malfunctioning Item Received
We assure you that this rarely happens, but when it does we work hard to resolve the matter quickly. Before we replace the item, if you are using your computer to view or listen to your CD or DVD, please check to be sure that your software has been updated and you are able to play other discs in your player. We are finding that outdated programs and devices that require cleaning are a common reason for our items not working in computer drives.
If that is not the case, or doesn't resolve the problem, please email us at 'email@example.com' and provide the following information within 30 days of receipt of your order:
Which item/disc is malfunctioning
Shipping address (if different from original order)
We will ship you a replacement immediately.
Should you wish to cancel your order before it is packaged for shipment, we will refund your entire order. Please email us at firstname.lastname@example.org with the subject 'Cancel Order' and we will do our best to stop the processing of your order prior to packaging.
Once an order has shipped, we will have to wait until it returns to our facility before issuing a refund. The refund will be for the total amount of all items ordered, less shipping and insurance fees. We cannot obtain a refund on the shipping and insurance fees once we have shipped the order, so we cannot offer a refund on these fees. Thank you for your understanding.
Should your order not make it to you, but get returned to our facility instead. We will contact you to see if you would like to have the order re-shipped. You will need to pay the postage fee again. Otherwise, you can choose to have the order cancelled and we will issue a refund. Please see the above, Refunds, section for details on how refunds are processed.
If you order appears to be missing, please email us at email@example.com. We will do our best to locate your order. Once an order leaves the U.S., we are unable to track it, but Customs has been known to take 2-4 weeks to process a shipment, so we will take that into consideration. If your order was for a Contact Crystal, it has been insured, so we will open an insurance claim, if appropriate, and begin the process to either reship your order or issue you a refund once the claim has been approved. Please see the above, Refunds, section for details on how refunds are processed. If your order was not insured, we will give you information, specific to your order, so that you can decide if you wish to re-ship or request a refund.