Digital Download FAQ's
Using iPad/iPhone to enjoy Bashar downloads
If you only click the download link through your Apple device, you will not be saving the file and the link will expire shortly. We cannot reactivate links for the purpose on continued enjoyment on mobile devices, so please be sure to properly download and save the files to your computer first. Then you will be able to sync the file to your Apple device and enjoy over and over again. Please email us at firstname.lastname@example.org for a one-time reactivation of your link so that you may properly download the file.
My Link Expired
The link we send you is only there to allow you to save the file to your computer. If you opened the file instead of saving it, you will lose access after a certain number of listening attempts. In order to have the file for your permanent enjoyment, you must Save the file to your computer, then Open it via your media player of choice. Please email us at email@example.com for reactivation of your link so that you may properly download the file.
Saving the File to Other Mobile Devices
If you are unable to save the download to your mobile device, please contact support for your device. There are simply too many devices out there for us to keep up with, so the best source of information would be the manufacturer's instructions. Then, please email us at firstname.lastname@example.org if you need your link reactivated in order to save.
My download is taking forever to complete.
This may be a connection speed issue. It is best to stop your download, close all other programs/windows and then start the download again. Also, consider downloading the file during non-peak internet use hours as your service provider may be running slower at those times. Please email us at email@example.com for reactivation of your link so that you may properly download the file.
My hard drive crashed and I've lost all of my downloads. Help!
We do understand that things like this happen. It's our policy to go ahead and resend links for all items purchased within the last 6 months, free of charge. Any purchases made more than 6 months prior, we grant a 50% discount to repurchase those items. Please email us at firstname.lastname@example.org and include the name(s) and email address(es) used to make your purchases. We will review your account and get back to you with a plan.
How do I get the final edits of a download that I purchased in rough edit form?
We do not have an automated system to send out the upgraded files once they are ready. Please email us at email@example.com and include the name(s) and email address(es) used to make your purchases as well as the session names you wish to upgrade. We will review your account and send you the links.